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AEDReturns & Refund policy
All our statues and figures are handcrafted by skilled artisans in the factory. Due to the handmade nature of these items, slight variations are normal and contribute to the uniqueness of each piece. We ask for your understanding that if you are seeking absolute perfection or if you have specific requirements due to obsessive-compulsive tendencies, our products might not meet your needs.
As an intermediary, we strive to provide excellent customer support and assist with after-sales service to the best of our ability within reasonable limits.
Please note, we do not accept complaints about minor imperfections, such as a 1-millimeter looseness in the figures’ fishnet stockings.
Returns
Customers who have purchased from us should note that all returns/exchange enquiries must be received by us within 3 days of you receiving your goods at your nominated delivery address. When you receive your ordered product, please confirm the condition at first time. Once the ordered product without any damages, we can’t offer you a refund.
Figure is one of the collectibles, not like toys, after open will affect value and resales, please check before you open the transparent box, some brands will only accept application for after service when the transparent box unopened. If you see any damage, please contact us immediately.
Sometimes items do become damaged in transit or there is some form of manufacturing defect thereby making the goods unfit for their intended purpose. Manufacturing defect include: missing color, missing parts, wrong color, etc. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 3 days after received.
We shorten the time because we have no way of knowing whether there will be human damage after the customer receives the goods. Remind again, please check as soon as you receive the goods.
Refunds
All refunds are at the discretion of us. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid. The refund will be made in Australian Dollars (AUD) at the current exchange rate. We are not liable for any variation in amount refunded due to exchange rates.
Change of Mind
We does not offer refunds for change of mind. We reserves the right to refuse any return of a product due to change of mind.
Shipping
To return your product, you should mail your product to us. Please contact us to get the address.
If it is the product problem, we pay the shipping cost for returning your item. Refund will be complete after we receive the return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When you return your product, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Special Order Product
Custom statues & Products requested by costomer are not refundable or exchangeable.
You may say that the Australian consumer rights do not allow non-refundable, so please fully understand the customized products before you buy the customized products.
Due to the scarcity of custom statues (normally 10-20 pcs worldwide) , they may hard to do after sales service. We promise to provide double packaging to protect them, but if it is damaged during transportation, we cannot provide repair or replacement.
Please think carefully before you make order.
ONE OFF Product
One off product also cannot exchange after being sold. Only 1 pcs by handmade, we can not provide any replacements.
